Warranty Information:
Our warranty does not cover screen repairs as each screen undergoes comprehensive testing before and after installation.
It specifically covers board level repairs for a duration of 30 days from the resolution of the primary issue(s) that we have repaired. However, it does not extend to the entire device.
Any damages caused by accidental liquid spills, charger issues, or drops that occur after you have received the repaired device are not covered.
In the event of a repair failure within the 30-day warranty period, you can submit the device for a free repair, even if it exhibits the same problem as initially assessed.
Beyond the initial 30 days, we may provide store credit for the cost of the repair.
We take pride in offering reliable repairs with a low rate of warranty issues.
It is highly recommended to back up your device before sending it to us, as we cannot guarantee the preservation of data and do not provide warranty for any data loss.
Complimentary repairs are handled on a case-by-case basis and are not included in the warranty, as our warranty only covers paid services.
Water Damage:
Please be aware that water or fire damage to devices can lead to potential failures even after repair. The long-lasting effects of liquid damage can cause issues down the line.
Consequently, water damage is not covered under our warranty, and as such we will do our best none the less but with no guarantee of repair attempt.
Unpaid Invoices:
We generate an invoice upon completing a repair, and it is expected that the invoice will be paid in full within 30 days.
Invoices that remain unpaid after 30 days will be subject to a $100 a day device storage fee.
We retain both the device and the unpaid invoice for a maximum of 90 days.
After 90 days from the invoice creation, if the invoice remains unpaid, you forfeit full ownership of any items listed on the document or left in our possession to Nutech Supreme.
Return / Refund Policy:
If any issues arise with the Primary repair we performed, we require the device to be returned to us for further diagnosis(free of charge) and if found to be an overcite on our part we will repair the return job free of charge.
If we are unable to repair your device and cannot offer a viable solution, we will refund the amount paid for the repair.
It is important to note that we cannot issue refunds for unrelated issues, and shipping or courier charges are non-refundable.
Diagnostic Fee:
Please note that the diagnostic service fee is not included in the repair cost.
If a diagnosis is necessary to identify the problem, and a solution is available, but you choose not to proceed with the repair, a fee will be charged for the time spent on the diagnostic service. This fee can amount to as much as 50% of the quoted repair price.